Customer Support

If you are a Stratus EEG software customer with an active agreement from Stratus Software Solutions or Kvikna, please contact our support line.  If you’ve purchased Stratus EEG software from an authorized distributor, please contact them first.

U.S. Support 

Monday – Friday 8 am CST to 6 pm CST 



International Support 

Monday – Friday 8:30 am GMT to 16:30 pm GMT 

+354-578-8400 or 


Software Feedback 

Kvikna Medical is committed to continuous improvement in every aspect of our work. We value you greatly and want to ensure our support and services are the best they can be. To make sure your feedback is handled as efficiently as possible, please contact us via email at: 

You will then receive a "support ticket" that will have a traceable number associated with your request until the issue is resolved by our support team, or it becomes elevated as an Enhancement Request/Issue, whereby it will be considered as part of future development plans. 


General Information Inquiries